In 2015, Bank of Kigali incorporated an insurance business through BK Insurance that was licensed by the National Bank of Rwanda in 2016 to transact general insurance services. The Vision of BK Insurance is to be the leading provider of innovative, high quality insurance services. Its mission is the provision of innovative, high quality insurance services that add value to shareholders’ investments through technology enhanced products and motivated professional staff. BK Insurance’s shareholding structure is as follows: Bank of Kigali 70% and SWAN General LTD 30%.
The insurance business strategy in the short and medium term is to build a model that will enable it to set the standard of excellence among insurance providers by being innovative, growing the insurance business, building adequate reserves, enhance its services to meet and exceed customer expectations. The Management of the company is conscious of existing market imperfections and is committed in all its business goals to significantly contribute to the realization of a properly functioning market.
Our Vision is to be a leading provider of innovative, high quality insurance services.
Our Mission is to provide innovative, high-quality insurance services that add value to shareholders’ investments through technology enhanced products and motivated professional staff.
As stated in our Vision, Our goal is to exceed customer expectations. In providing insurance services, BK General Insurance has put in place strategies to become a customer-centric company.
The philosophy of BK insurance is being customer focussed and desirous of exceeding customer expectations all times. We will strive to deliver quality services to enable our clients to achieve their personal and business goals.
We appreciate and reward both individual and team achievements. We relate freely with colleagues across organizational boundaries. Our team spirit is excellent and worthy of emulation.
We ensure that the confidence reposed in us by our clients and other stakeholders will never be undermined and are continuously striving to fulfil our obligations to them.
BK insurance believes that creativity is the driving force which keeps it growing and which is most vital to our customers.