In 2015, Bank of Kigali PLC incorporated an insurance business through BK General Insurance Co. Ltd that was licensed by the National Bank of Rwanda in 2016 to transact general insurance services. The Vision of BK Insurance is to be the leading provider of innovative, high quality insurance services. Its mission is the provision of innovative, high quality insurance services that add value to shareholders’ investments through technology enhanced products and motivated professional staff. BK Insurance’s shareholding structure is as follows: Bank of Kigali 70% and SWAN General LTD 30%.
The insurance business strategy in the short and medium term is to build a model that will enable it to set the standard of excellence among insurance providers by being innovative, growing the insurance business, building adequate reserves, enhance its services to meet and exceed customer expectations. The Management of the company is conscious of existing market imperfections and is committed in all its business goals to significantly contribute to the realization of a properly functioning market.
BK Insurance operations are guided and informed by belief and commitment to customer satisfaction, creativity, integrity and creation of value to shareholders. These values are key drivers of BK Insurance operational efficiency. BK Insurance has the potential to offer customers their dream insurance services and deliver returns that the shareholders expect and deserve. In the spirit of its parent company, BK Insurance is customer centric. Provision of high-quality products that meet the changing needs of customers and high standards of service delivery remain the hallmarks of BK Insurance business strategy.
BK Insurance offers a range of insurance products; Motor-Private and Commercial, Fire, Burglary/Theft, Business interruption, Engineering, Marine, Individual and Group Personal Accident, Household All Risks, Guarantees, Professional Indemnity, Travel, Money, Goods in Transit, Public Liability, Workmen’s Compensation, Products Liability, Transport, Agriculture and Aviation.
BK Insurance performance capacity since inception has been tested and the company’s books point to unequalled growth potential. The company shall continue to build a sustainable portfolio, enhance its already efficient claim settlement process, maintain a transparent and ethical business relationship with insurance intermediaries and invest in digital distribution channels.
BK Insurance performance during Covid-19 indicated that, the company has a resilient operational architecture built to withstand immense shocks and threats. The company implemented health measures to the rule and its customers seamlessly continued to be served.